Privacy Policy

CONNECT asset management Ltd. (“CAM”), recognizes the importance of privacy and the sensitivity of personal information that we collect, use and disclose in providing legal services. We are committed to protecting any personal information we hold. This Privacy Policy outlines how we manage your personal information and safeguard your privacy.

What is Personal Information? Personal information includes any information about an identifiable individual. It is not usually information such as the name, title, business address, or telephone number of an employee of an organization.

Your Privacy Rights – All businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPEDA gives you rights concerning the privacy of your personal information.
CAM, is responsible for the personal information we collect and hold. To ensure this accountability, we have developed policies and procedures with the objective of protecting personal information, and have trained our lawyers and support staff about our policies and practices.

Why does CAM, need personal information? CAM, collects, uses and discloses
personal information in the course of providing services to our clients. Specifically, some of the purposes are:

  • to communicate with you either by email and/or telephone and text message (when provided), about products, services or events to which you have registered for
  • to manage our client relationships, including performing conflict checks and credit checks, if necessary, on prospective clients
  • to provide real estate services in the course of business transactions, where the personal information is disclosed to other parties involved in the transfer, mortgage, sale, lease etc.
  • to evaluate client satisfaction through communication with clients and other
  • individuals to comply with legal requirements which mandate the release of personal information to maintain our document system, precedent files, and memorandum bank to protect our clients by checking for internal error, theft, etc., as needed or as required
  • to issue reminders and update notices about ‘in person’ events you have registered for or RSVP’d for or otherwise, of which we are holding a reservation on your behalf
  • to distribute direct marketing materials concerning our services, developments in the industry, and other company matters. If you tell us that you do not wish to continue receiving information about our services, or about new developments, we will not send you any further material.

What personal information do we collect? We collect personal information such as your name, address, telephone number, and any information that is necessary and related to the services we are providing you with. How do we collect your personal information? We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, we collect your personal information directly from you.

Cookies – This website uses standard technology known as “cookies” including session cookies and persistent cookies. Session cookies temporarily keep your settings. This information is stored until your browser is closed. These cookies remain after the browser is closed and are stored locally on your system. We do not use these cookies to store personal information. You may choose to delete persistent cookies after visiting the website.

Tracking – This website uses Google Analytics, a web and mobile analytics tracking tool provided by Google, for audience activity, demographics reporting, and remarketing. You can opt-out of Google Analytics by installing a browser plug-in available on Google’s website. This allows us to collect information about how our website is used. Each time a visitor comes to the website our web server collects the visitor’s domain name or IP address. We cannot determine an individual’s identity from only an IP address.

Consent – In most cases, we shall ask you to specifically consent if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us.

Disclosure of your Personal Information – CAM, does not disclose or sell your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to others. Under certain circumstances, CAM, will disclose your personal information:

  • when we are required or authorized by law to do so, for example if a court issues a subpoena; when you have consented to the disclosure
  • where it is necessary to establish or collect fees
  •  if we engage a third party to provide administrative services to us (like computer back-up services or archival file storage) and the third party is bound by our Privacy Policy
  • if the information is already publicly known.

When the real estate services we are providing to you require us to give your
information to third parties, your consent will be implied, unless you tell us otherwise.

Updating Your Information – Since we use your personal information to provide real estate based services to you, it is important that the information be accurate and up-to-date. If during the course of the relationship any of your information changes, please inform us so that we can make any necessary changes to our records.

Is My Personal Information Secure? CAM, takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:

  • premises security
  • restricted access to files that contain personal information
  • deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access
  • internal password and security policies.

Access to Your Personal Information – You may ask for access to any personal
information we hold about you. Summary information is available on request. More
detailed requests which require archive or other retrieval costs may be subject to our normal professional and disbursement fees.

Correcting Errors – If CAM holds information about you and you advise us that it is not accurate, complete and up-to- date, CAM will take reasonable steps to correct it. Can I be Denied Access to My Personal Information? Your rights to access your
personal information are not absolute. We may deny access when:

    • denial of access is required or authorized by law
    • information relates to existing or anticipated legal proceedings against you granting you access would have an unreasonable impact on other people’s privacy
    • protecting our company’s rights and property
    • the request is frivolous or vexatious.

If we deny your request for access to your personal information, or refuse a request to correct information, we shall explain why. CAM, does not use your Social Insurance Number as a way of identifying or organizing the information we hold about you.

Credit Bureaus – To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may, on occasion, request information about you from the files of consumer reporting agencies.

Communicating with Us – You should be aware that e-mail is not a 100% secure
medium, and you should be aware of this when contacting us to send personal or
confidential information.

Requests for Access – If you have any questions, or wish to access your personal
information, please write to our Privacy Contact:

Privacy Officer,
CONNECT asset management Ltd.,
c/o The Condo Store Realty Inc.,
Liberty Market Building,
171 East Liberty Street,
Suite 101,
Toronto, ON M6K 3P6.
[email protected]

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

112 Kent Street
Place du Ville Tower, 3rd Floor
Ottawa, Ontario K1A 1H3

Employment Inquiries – If you apply to CAM, for a job, we need to consider your
personal information as part of our review process. We normally retain information from candidates after a decision has been made, unless you ask us not to retain the
information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.

Website – Our website may contain links to other sites, which are not governed by this Privacy Policy.

On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information. This is done in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.

Email Communications – To unsubscribe from CONNECT asset management’s
marketing emails, click on the unsubscribe link in the footer of any message that you have received or contact us here at: [email protected]

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